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| Mapping Claims Processes: |
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| Overview |
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- Having recently acquired a company, the Client needed to combine two Claims organizations.
- In addition, there was an organizational objective to launch several transformational initiatives.
- Client needed to understand the discrepancies and duplications within existing claims processes, both operationally and technically.
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Our Approach |
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- Worked with key stakeholders to create a comprehensive report outlining existing claims processes across the Claims organization.
- Findings in the report were gathered via on-site workshops taking key stakeholders from across the Claims Organization through each claims handling process.
- Field work was used to observe and accurately capture current processes, including durations & steps for key processes
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Outcome |
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- Detailed documentation of the existing claims processes.
- Identification of opportunities to gain operational efficiencies and to be better positioned for future transformational initiatives.
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| Copyright - TNC Management Group LLC © 2009 |
45 Park Place South, #301, Morristown, NJ 07960 | 1-888-821-1115 |
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